Complete guide to responsible gambling at hagzy
Enjoy entertainment safely — stay fully in control of your play through deposit limits, time-outs and self-exclusion.
Why is responsible gambling important?
hagzy believes online betting and casino games are only enjoyable when played for entertainment — not as a source of financial stress or emotional hardship. That is why we are committed to giving every player the tools to play in a safe and controlled way.
Like millions of people in Bangladesh, if you enjoy cricket betting, slots or live casino, remember — setting a limit before you start is the wisest thing you can do. hagzy provides a range of practical tools to help you set that limit.
Our protection tools
Once you log in to hagzy, you can activate these tools yourself.
Set a deposit limit
Set a cap on how much you can deposit per day, per week or per month. Once a limit is set it takes effect immediately and cannot be increased before the specified waiting period has passed.
Set a loss limit
When your losses reach a set amount, the system will automatically end your session. This protects you from losing more in a moment of impulse.
Session time limit
Set a maximum duration for each session. When the time is up you will receive a notification and the session will end automatically.
Time-Out
If you need a short break, you can temporarily close your account for anywhere from 24 hours to 30 days. During this period placing new bets or making deposits will not be possible.
Self-Exclusion
If you need a long-term break, choose self-exclusion. Your account can be closed for a minimum of six months or permanently. Once this decision is made, reactivation before the specified period is not possible.
Reality Check
At regular intervals a pop-up will tell you how long you have been playing and your total losses or winnings so far. This keeps you aware and encourages you to take a break when needed.
How to recognise the signs of problem gambling
If you notice any of the following signs in yourself or someone close to you, it is important to seek help in time.
- You are repeatedly spending more on betting or casino games than your planned budget.
- A tendency to place larger bets in an attempt to recover losses.
- Spending long periods absorbed in play while neglecting family, friends or work.
- Feeling unable to stop playing or repeatedly failing when trying to do so.
- Lying to or hiding your gambling habits from family or friends.
- Betting with money meant for daily bills or important expenses.
- Feeling restless, anxious or irritable when you are unable to play.
How to use the tools?
Take control of your play in just a few steps.
Log in to your account
Log in to your account at hagzy. Open the profile menu at the top right of the dashboard.
Go to "Responsible Gambling" settings
From the profile menu, select the "Responsible Gambling" option.
Choose the tool you need
Pick whichever suits your needs — deposit limit, session time, loss limit, time-out or self-exclusion.
Set your value and save
Enter your limit amount or time and press "Save". The change will take effect immediately.
Contact the support team
If you have any trouble using a tool, you can get help through our live chat or email — do not hesitate.
Protecting minors
hagzy is a platform for players aged 21 and above only. We follow strict age-verification procedures to protect minors.
If there are children or teenagers in your household, make sure they cannot access this site on your device or browser. Use parental control software and keep your password secure.
- Age verification is mandatory at registration.
- Suspicious accounts are suspended for additional verification.
- If a minor is identified, the account is closed and deposits are returned.
Details of self-exclusion
Self-exclusion is a powerful step when you feel that gambling is getting out of your control. When you use this feature:
- Your account will be completely closed for the chosen period.
- Opening a new account during this period is not possible.
- The balance in your account will be kept safe.
- Reactivation after the period ends requires approval from the support team.
- If you choose permanent self-exclusion, the account can never be reopened.
Need help? We are here
24/7 support team
If you have any concern about your gambling — big or small — our support team is available seven days a week, twenty-four hours a day in both Bengali and English.
- Live Chat: Start an instant chat from any page on the site
- Email: [email protected]
If you or someone you know is facing mental or financial difficulties due to gambling, please speak with a professional counsellor. Our support team can direct you to the right resources.
Tips for healthy and enjoyable play
Not your bill money or savings — only use an amount whose loss will not affect your daily life.
Decide how long you will play each session before you start and keep the session timer running.
Think of gambling not as a source of income, but as a form of entertainment like watching a film or a sport.
Trying to recover losses by betting more after a loss is the most dangerous habit. When you reach a limit, stop.
Enjoy yourself safely at hagzy
Use the responsible gambling tools to make your experience more enjoyable today. Our team is always here for any support you need.